Privacy Policy

Our Commitment to Your Privacy

At Flicker Path, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Course enrollment information and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences and feedback
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring websites and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our courses and services
• To communicate with you about your enrollment and course progress
• To send you marketing communications (with your consent)
• To process payments and manage your account
• To respond to your inquiries and provide customer support
• To analyze website usage and improve our online experience
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website analytics and optimization
• Customer support and course delivery

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to legal requests
• Protect the rights, property, or safety of Flicker Path, our users, or others
• Investigate and prevent fraud or security issues

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup systems

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through our cookie consent banner or your browser settings.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for targeted advertising (with your consent)
• Preference Cookies: Remember your settings and preferences

Your Rights and Choices

Under Australian Privacy Laws, you have the right to:

• Access and request a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how we use your data
• Lodge a complaint with the Australian Privacy Commissioner

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Course records may be retained for up to 7 years as required by Australian education regulations.

International Data Transfers

Your information may be processed and stored in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Complaints Process

If you have a complaint about our handling of your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).